Terms & Conditions

Terms & Conditions
Conditions de Vente et Mentions Légales
Términos y condiciones

In common with any company offering holidays or services, we are obliged to have a page of “small print”. Some of these paragraphs are for your own protection, and some are for ours.

Please read through our Terms & Conditions carefully and be aware of the security implications and benefits they may offer you, and also how you may become contractually obliged should you decide to book one of our tours.

If you have any queries about Explore Oxford Tours or the services we offer, please do not hesitate to Contact us, either via the website, using email, or by telephone on +44 (0)1869 340090 (or Mobile: +44 (0) 7976 246967 or +44 (0) 7860 222408)

We look forward to welcoming you to Oxford.


Bookings, Payment & Tours

Booking a Tour
If you wish to arrange a tour with Explore Oxford Tours, it is best to Contact us first, either by telephone or by using the form here on the website, to ensure that we are operating tours on the dates you plan on joining us. We can then discuss your specific requirements, timing, number of people, payment options, cancellation insurance, and other details.

Following discussion of your requirements, we will send you an acknowledgement, outlining the tour details we have discussed and payment terms, and issue you with a Booking Reference. Having established that your preferred dates are available, you can then complete your booking by using our online Making a Booking page, or downloading and completing the PDF Booking Form which you can then post to us, together with your payment. We will issue a further acknowledgement, confirming receipt.

Please note that the second of these links is to a file in PDF format. You will need to download the file, print it out, and complete it. The easiest way to do this may be to “right click” on the link above (or repeated below) and select “Save link as” from the pop-up menu. Save the file to your hard drive, from where you can open in Acrobat Reader and print out a copy. Alternatively, “left click”, view the file, and print out directly from the screen.

Deposit & Balance
If you are planning well ahead, we can accept a deposit instead of full payment for your tour. The deadline for this is 14 days prior to the due date for your tour.

If you are using our PDF Booking Form, then please return that to us with a deposit amounting to £25 – if booking more than 14 days before the due date of your Tour. On receipt of your deposit, we will send you a confirmation invoice for the balance, which must reach us at least two full weeks (14 days) before the date of your tour. If for any reason it proves impossible to confirm your tour dates or times, no deposit is taken.

If you are paying your deposit using our on-line Making a Booking page, then be sure to select “Deposit” from the range of options, but only if you are completing your reservation more than 14 days before the due date for your tour. If you will be taking the tour within the next 14 days, then you will need to pay in full.

Payment
You may pay by one of the following methods:

1. By Cheque
Please send a cheque payable to “Explore Oxford Tours Ltd” for the full amount due with your booking form. Cheques must be in Pounds Sterling and drawn on a British bank.

2. Online
Please complete the online Making a Booking page and submit it to us here at Explore Oxford Tours. This works through PayPal, so please click This Link for additional information about PayPal and using a PayPal account.

3. By International Postal Order
This should be in Pounds Sterling, and can be purchased from most Post Offices.

4. By Bank Transfer
Please note that you will have to cover all the costs and bank charges. If you wish to use this method, please Contact us in order to confirm bank details etc.

Confirming your Booking
Once the booking for the tour has been processed and the guides commissioned you will be sent a confirmation of the tour by e-mail. Receipts will be sent only on request. Agents – please ensure you send a copy of these Terms and Conditions and the Booking Form to your group leaders.

Cancelling or Changing your Booking
If you need to make alterations to the details of your booking, we will do everything we can to help. Cancellation or amendments to the booking must be made in writing at least 5 working days before the tour. When a booking is cancelled a Cancellation Fee of £25 will be charged, or the deposit shall be forfeit. If less than 5 days notice is given when cancelling a tour or a guide booked for a tour, or if the group fails to arrive, the total amount of the tour fee will be retained to pay the guide(s).

In the case of a change of date and/or time a £15 fee will be charged. If on the day of the tour the group size differs from that stated on the booking form and it is more than 19 people or a multiple of 19, the guide(s) will not take the additional tour delegates.

These cancellation charges are implemented in all cases. We recommend that you are fully covered by a comprehensive travel insurance policy.

Late Arrival
A group arriving late for a tour will have that time deducted from their tour. Guides will wait at the meeting point for 1 hour. No refunds will be given for late arrivals.
Group leaders will be given the mobile telephone number of the guide. In the case of a delay, groups must make every effort to contact the guide on the number given or the offices of Explore Oxford Tours Ltd.

Liability
Explore Oxford Tours Ltd accepts no responsibility for accidents occurring during the course of a walking tour. All Explore Oxford Tours Ltd guides are members of the Oxford Guild of Guides and hold the guiding qualifications of the Institute of Tourist Guiding in London. All guides are covered by Public Liability Insurance.

Foreign Language Tours
Although every effort will be made to find foreign language speaking guides, this may not always be possible. Explore Oxford Tours Ltd will arrange for English speaking guides instead. If you have specified on your booking form that this is not acceptable, the tour will be cancelled.

School Tours
We welcome bookings from schools and educational establishments, and will be happy to tailor a tour to the specific needs of pupils and students.
When making a booking, schools and colleges should nominate a leader who will be responsible for the group, with at least one adult member of staff accompanying every ten pupils or part number thereof. They should also inform us of the age range of the students and, where applicable, the sphere of interest or course being studied. Please provide this information at the time of making a booking. We recommend a 1.5 hour tour for school groups.

English Tours for Foreign Students
Guides can be booked to match the English level of the Group: Beginners or Intermediate. Please specify the level required on the PDF Booking Form. We recommend a 1.5 hour tour for Beginners.

Fee Conditions
Each group leader counts as one person and there are no free places on tours and no price reduction for children. Large groups of young people must be accompanied by a group leader on their tour – at least one group leader per 18 students. One guide will be allocated to every 19 people.

Other T&Cs
In addition, Explore Oxford Tours Limited is protected by a series of standard “Force Majeure” clauses relating to rare instances where, due to circumstances beyond our immediate control, we may be forced to make changes to a tour, or even cancel a booking. If you would like to receive a copy of these, please Contact us.


Comments & Complaints
We want our guests to enjoy their tour, and tell others of their experience with Explore Oxford. We rarely get complaints, but if you do have any concerns about your tour or the service you’ve received, then please tell the guide straight away. They will make every effort to resolve the problem immediately. In the event that a complaint cannot be resolved on the day, then please write to us as soon as possible.
We welcome comments and suggestions. If you have a good idea about ways in which you think our tour could be improved, please let us know! If you enjoy the tour, then tell the world. We have a very active page on TripAdvisor, as well as pages on Facebook and Twitter. It will be wonderful to meet you there!


Data Protection & Website

Privacy
We are firmly committed to respecting the privacy of our clients. We will never share any of your details with a third party. If you are on our mailing list you will only receive communications from us that we believe are relevant to your interests, such as new tours or special offers, and you can remove yourself at any time from our list either by writing to us (see our Contact us page for full details) or by sending a blank email with “Unsubscribe Mailing List” in the subject line. Unless required to do so by law, we will never otherwise share, sell or distribute any of the information provided to us by our clients without their specific consent.

The Website
This website employs ‘cookies’ (see below ) for two reasons. Firstly, to allow us to monitor general non-specific statistics relating to traffic visiting the site, and secondly, to enable our clients to access their own records of bookings and reservations.
We never check or examine cookies individually. Analytical cookies allow us to monitor some very general statistics about the website and the traffic that visits it. Using Google Analytics and other similar webmaster tools, we can assess the volume of visitors to the site, as well as where visitors are coming from, the links they have used to reach the site, keywords they may have used in search engines, and so forth. We do not have the facility to make any further use of the information that these generic cookies may contain, and they are, at all times, anonymous.
If you place a booking with us, the details you submit will be placed securely in our database. Those details allow us to process your booking quickly and efficiently, and without this mechanism, it would be difficult for us to offer the kind of service of which we are very proud. It would also be impossible for us to offer an on-line booking facility. In addition, these details will always remain accessible to you, allowing you to log in at any time to check the details of your booking.
Changing your browser settings to decline cookies will enable you to opt out of the anonymous analytical data collection, should you wish to do so, but it may also restrict the level of service that we can offer to you, as a guest on one of our tours.

Cookies
A cookie is a small text file placed on your hard drive by a web page server. They are usually stored in a folder entitled “Temporary Internet Files”. Where this folder is sited on your computer’s hard drive will depend upon the operating system you use. Please note that cookies cannot be used to run programs or deliver viruses. They do not contain information that can be used to identify you personally. Cookies simply enable website managers to track visitor numbers and routes through their web sites.
Most web browsers automatically accept cookies, but you can opt out by changing your browser settings. If using Windows, please check your Internet Options dialogue via Control Panel, or under the “Tools” drop-down menu in Internet Explorer. In Google Chrome, the cookie control facility can be found under the “Options” dialogue within the wrench drop-down menu. Access in Firefox is via Tools/Options/Privacy.

Errors
The information given on this website has been carefully checked and we believe that it is correct at the time of writing. However, we reserve the right to make alterations and improvements to the tours that we offer. In addition, we cannot be held responsible for changes implemented by third parties, either to prices or details of attractions and services.
This website has been created and published in good faith, and in the belief that references, prices and content is factually accurate. If you discover errors, or you have additional relevant information that you feel might be of use to us, or to other visitors to this site, please let us know. We are always happy to develop and improve the content of the website.
If you encounter any problems with the website, such as broken links or problems with functionality, please contact our webmaster.

Copyright & Content

Photographs & Content
This website is in the public domain. You are therefore granted personal, non-transferable and non-exclusive access to read and reference the content of this website for your own personal use. However, you are reminded that all intellectual property rights, whatever their form, are copyright Cotswold Exploring or by the photographers and copywriters who have worked with us to create the site. The dissemination and use of that material within a context outside your own personal use may contravene copyright laws and could result in legal action. This is particularly so in relation to this site’s photographic and textual content. No part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. If you wish to use content sourced from this website, please feel free to Contact us for advice. If you would like permission to use any image from this site for editorial purposes, or to request high resolution versions of the images featured here, please Contact us .

Liabilities & Links
The use of this website and the content is at your own risk and we cannot be held liable or responsible for any matters arising therefrom. This website contains links to other sites. We cannot assume responsibility for the accuracy or appropriateness of the information, data, opinions, advice, or statements contained within these sites, and when you access such sites, you are doing so at your own risk. In providing links to these other sites, we are in no way acting as a publisher or disseminator of the material contained thereon and we do not monitor or control such sites. A link to another site should not be construed to mean that we are affiliated or associated with the site, and we do not recommend or endorse any of its content, including without limitation any hyper-links to or content found, on the other web site. The mention of another party or its product or service on this web site should not be construed as an endorsement of that party or its product or service.


© 2017 Explore Oxford Tours Limited
The Turret House, The Green, North Aston, Near Bicester, Oxon OX25 6HX, England